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Where to find answers: the in-app Support page (this guide, its work instructions, videos and sales tax updates), the knowledge base, and your HOST advisors.

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In the app

The Help & Resources page: the User Guide cards, the Work Instructions cards, video tutorials from the HOST channel and the Sales Tax Updates feed.

Sidebar → Help & Tools → Support (/support) has:

• User Guide — this guide: a card for its home page, then one card per section, grouped the way the home page groups them. Each card opens the article in a new tab.
• Work Instructions — one card per step-by-step procedure, WI-1 to WI-12, and a See all work instructions link.
• From Our YouTube Channel — recent videos on nexus, filing and staying compliant; click a thumbnail to play it in place, or Visit channel.
• Sales Tax Updates — HOST's feed of rate changes, news and filing reminders, with a Knowledge base button to the full library at learn.handsoffsalestax.com.

The Talk to our experts tile on the Dashboard books a call with your HOST advisors.

Contacting HOST

Email [email protected] or your account manager. Include:

• Your organization name (from the top bar)
• What you were trying to do and the exact message you saw
• The file name if it's about a transaction upload, or the state and period if it's about a return

Frequently asked questions

• Why are Filings, Transactions, Import Transactions and Integrations showing "Sign up for managed filings"?
• Why is the Register button disabled?
• Why is "Add a state to filings" disabled?
• I uploaded transactions but nothing was imported.