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This page is a roll-up of in-app help resources, plus answers to questions that come up across multiple parts of the app and don't fit in any single section.

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In-app Help Center

URL: /help — the Help item in the left sidebar.

What's there today

• Articles — links straight into this guide: the ResaleCertify User Guide hub, the eleven reference pages grouped by topic (Get started, Everyday use, Your business, Account & support), and all ten Work Instructions
• Video Tutorials — embedded YouTube videos from the Hands Off Sales Tax channel:
  • Shopify Collective and Resale Certificates Explained
  • The Huge Printful Resale Certificate Mistake
  • Do You Need to Register in Every State to Use a Resale Certificate?
  • Seller's Permit vs Resale Certificate: The Simple Breakdown
  • How YOU SHOULD Actually Obtain And Use Resale Certificates
  • Stop MISUSING Resale Certificates Before Your Audit!
• A link to the Hands Off Sales Tax YouTube channel

When to use it

• New users onboarding — the videos are excellent at explaining why certain steps matter, complementing the how covered in this Notion guide
• Anyone uncertain about whether a particular vendor or scenario is covered — the Printful and Shopify Collective videos in particular are popular for these scenarios

General FAQ

Account & access

I forgot which email I signed up with.

Try your most-used work email first; if that doesn't have a password reset link in the inbox, contact support with your business name + EIN and they can look it up.

A coworker quit. How do I revoke their access?

Manager logs into ResaleCertify → Settings → Team Members → trash icon on the former coworker's row. Confirm.

Can someone use my account remotely?